Miscommunication by Generation Gap

*her (client, early twenties)* “excuse me, do you have the wifi password for here?”

*me (working, nearing mid forties)* “Of course, it’s (I pause, giving her time to get ready to type as she is holding her device in her hand, at the ready) Spine, with a capital S, pound sign, zero, zero, seven.”

*her* (typing, she stops and looks at me) “is pound with a capital P too?”

*me* “Nope, I mean the pound sign, not the word pound. You know, the “number” sign it’s called too. It’s Spine, with a capital S, pound sign, then zero, zero, seven.” (I smile)

*her* blinks and stares at me, silent.

*me* stares back, smiling, silent

*her* stares back and smiles

*me*Would you like me to write it down?”

*her* “That would be great” she beams.

*me* writes down “Spine#007” and hands her the piece of paper.

*her* “Oh, you mean a hashtag! That symbol is a hashtag, not whatever you called it – a pound? It’s a hashtag. It came out a couple of years ago.” She smiles.

she hands me back the piece of paper as she starts typing and turns to sit down.

*me* “Yeah, thanks” I smile back.





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